Thank you for your continued patience and cooperation with changes in our office policies and procedures during this difficult time. Patients that arrive to our clinic may now wait in their vehicles after checking in with our outdoor triage nurse. You will be called and notified when your room is ready. Also, we are now happy to offer a video telemedicine platform for all follow up and acute visits. This will allow for continued care while minimizing your exposure to others. If you have an upcoming appointment or any acute concerns, please call our office to schedule a virtual visit. The process is very simple and only requires clicking a link which will have been sent via a text message or email to your phone, tablet, or computer. This will allow you to instantly connect with your doctor in the safety and comfort of your own home.
Additionally, and starting Monday, April 6th, shot patients will be able to receive their injections in their vehicles, weather permitting. Upon arrival to our clinic, please notify the staff member at our outdoor triage station that you are there to receive your allergy or biologic injection. You can then return to your vehicle and our shot nurse will bring and administer your injection there. This will further minimize the possibility of unnecessary exposure. We will have a staff member stationed in the parking lot to monitor for any concerns and to address any questions. Given the severity of this spring’s pollen season, it is important to continue all medications and treatments as able to maintain control and minimize the possibility of flares and worsening.
Please continue to practice strict social distancing and hand hygiene measures. As always, please know that you are all in our constant thoughts and prayers. Please call us if we can do anything to assist during this terrible time.
Karen Maltby, MD
Matt Oswalt, MD